Privacy Policy

1. Scope

This Privacy Policy explains how TV Mount Labs (“TV Mount Labs,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit tvmountlabs.com, request a quote, contact us, or otherwise interact with our residential or commercial TV mounting services.

This Policy applies to information collected through this website and related communications. It does not apply to third-party websites or services that maintain their own privacy policies.

2. Personal information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Identifiers and contact information: name, email address, phone number, street address, city, and ZIP code.
• Project and commercial information: TV quantity and size, wall type, mounting bracket, cable-concealment preferences, selected extras, project notes, estimated price, quote history, appointment details, and service records.
• Communications: messages, emails, call details, feedback, and information you voluntarily provide when communicating with us.
• Website and device information: pages viewed, referring page, general geographic region, browser, operating system, device type, and timestamps collected through Vercel Web Analytics.

Please do not submit Social Security numbers, payment-card details, health information, account passwords, or other sensitive information through the quote form or project-notes field.

3. Sources of information

We collect information directly from you when you complete the quote form, call, email, or request service. We also receive limited website-usage information automatically from our hosting and analytics provider. If another person requests service on your behalf, we may receive your contact or project information from that person.

4. How we use information

We use personal information when reasonably necessary to:

• respond to inquiries and prepare requested estimates;
• confirm service-area eligibility and appointment availability;
• schedule, perform, document, and support installation services;
• communicate about quotes, appointments, service changes, and customer support;
• maintain operational, tax, warranty, dispute, and business records;
• protect customers, technicians, property, our website, and our legal rights;
• detect misuse, fraud, security incidents, or unlawful activity;
• understand aggregated website traffic and improve our services; and
• comply with applicable laws and enforce our agreements.

5. How we disclose information

We may disclose relevant information to the following categories of recipients for the purposes described above:

• Service providers: Formspree processes quote-form submissions; Vercel hosts the website and provides privacy-focused web analytics; and other vendors may support communications, scheduling, data storage, or business operations.
• Professional advisers: accountants, insurers, attorneys, and other advisers when reasonably necessary.
• Authorities and legal recipients: when required by law, legal process, or a good-faith need to protect rights, safety, property, or prevent fraud.
• Business transaction recipients: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.

We do not sell personal information for money. We do not use personal information for targeted advertising or profiling that produces legal or similarly significant effects. If these practices change, we will update this Policy and provide any notice or choice required by law.

6. Analytics and cookies

We use Vercel Web Analytics to understand aggregated traffic, such as page views, referrers, general location, browser, operating system, and device type. Vercel Web Analytics is designed without third-party cookies and does not provide us with information intended to identify you personally. We do not intentionally send quote-form contents, names, email addresses, phone numbers, or street addresses to analytics.

Our service providers may use strictly necessary technologies to operate, secure, and deliver their services. Your browser may allow you to control certain storage technologies.

For more information about the technologies used on this Website and your choices, see our Cookie Policy.

7. Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing requested services, maintaining warranty and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, insurance, or tax obligations. Retention periods vary according to the nature of the information and applicable requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we maintain. No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for avoiding sensitive or unnecessary information in open-text fields.

9. Your privacy rights

Subject to applicable law and verification, you may request to:

• confirm whether we process your personal information and access it;
• correct inaccurate personal information;
• delete personal information provided by or obtained about you;
• obtain a portable copy of certain information; or
• opt out of targeted advertising, sale, or qualifying profiling if we engage in those activities in the future.

We will not discriminate against you for exercising an applicable privacy right. To submit a request, email info@tvmountlabs.com with the subject “Privacy Request.” We may request information reasonably necessary to verify your identity and authority. Authorized agents may submit requests where permitted by law, subject to verification.

If we deny a request, you may appeal by emailing the same address with the subject “Privacy Appeal” and explaining your request. We will respond within the timeframe required by applicable law.

10. Children’s privacy

Our website and services are intended for adults arranging property services and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it as appropriate.

11. Third-party links

Our website may link to social networks or other third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

12. Changes to this Policy

We may update this Policy to reflect changes in our practices, services, or legal obligations. We will post the revised version here and update the effective date. Material changes will be communicated as required by law.

13. Contact us

For privacy questions, requests, or complaints, contact TV Mount Labs at info@tvmountlabs.com.